Our print media is made with 100% natural cotton materials, as a result sometimes imperfections can be present which cannot be controlled, however if inferior print quality or poor workmanship is determined or if it has been damaged during shipping will replace your print free of charge.
We are not responsible for any problems related to the quality of the image provided to us (i.e. dust, fingerprints, hairs, cracks, scratches, resolution, etc.). If for any reason there is a problem with the print that you feel is our fault, please contact us first. We will then ask you to return the defective or damaged print before replacing.
If a print is color critical, we suggest that you consider our proofing options. We print our proofs on the same paper you have selected for your order. We mail them to you and do not print the final order until we have your approval. Because of variations in monitors and their calibration, an image file may not print the way you expect it to. We guarantee that your final print will match the proof.
If the piece was damaged during shipment, please call or email us as soon as possible. We will notify the carrier who will arrange to pick up the damaged item. Shipping carriers generally ask that you leave the item out along with the shipping box and all packing materials. We will give you the date that the package will be picked up – typically the next day. You needn’t be home for that pickup. We will reprint your order and email you a new tracking number.
Tracking numbers will be automatically emailed once your order has shipped. Email notifications are also sent to customers who plan to pick up their order in our studio.
To make a Return Merchandise Request please call (805) 929-0606 or Click Here.